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HP Selling HP PPS ServiceOne Services Sample Questions:

1. When is the best time to offer HP Contractual Services?

A) At the time of the new hardware purchase
B) Upon renewal of the existing services agreement
C) 10 days after the expiration of the HP base warranty
D) Anytime during the hardware lifecycle

2. A customer is nearing the expiration of their existing service engagement. When asked about a renewal, they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review of their hardware inventory shows that it is no longer supported.
Which renewal option should you offer?

A) Hardware Refresh
B) Upgrading with HP Contract
C) HP Post-Warranty Care Pack
D) Purchasing an extended warranty

3. A customer is three months from the expiration of their existing service engagement. When you discuss a renewal, they express a desire to keep their existing hardware with a higher level of service. They would also like to manage all their devices under one agreement with multiple payment terms. A review of their hardware inventory shows that it is supported for one more year.
Which renewal option should you offer?

A) Hardware Refresh
B) Upgrading with HP Contract
C) HP Post-Warranty Care Pack
D) Purchasing an extended warranty

4. The Accidental Damage Protection service must be purchased in combination with one of which other services? (Select two.)

A) Asset Tagging HP Care Pack Service
B) PC Tracking and Recovery HP Care Pack Service
C) Onsite HP Care Pack Service
D) Travel HP Care Pack Service
E) Offsite HP Care Pack Service

5. How should you counter this objection: "Services cost too much."

A) HP standard warranty offers limited support for a short time period.
B) HP Services give you predictability and greater control of TCO.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP Services ensure that your equipment stays up and running.

Solutions: