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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Quote and quote line items records
B) Assets and inventory item records
C) Order and order item details
D) Commercial and technical product configurations
E) Fulfillment request and fulfillment request line records

2. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Create salesforce report on EPC project object to track the product time to market.
B) Leverage the EPC functionality to track the product related configuration.
C) Create a Product Time to market app from template in CRM analytics to track the product time to market
D) Create a salesforce Report on the Product object to track the product time to market

3. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
B) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
C) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
D) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product

4. A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A) By automatically balancing order processing tasks across multiple orchestration queues
B) By automatically queuing the fulfillment request to retry according to predefined retry policy.
C) By automatically queuing the fulfillment request to retry according to fallout analysis report.
D) By automatically balancing order processing tasks across multiple orchestration items

5. ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A) Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
B) Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
C) Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
D) Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

Solutions: