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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 24% | - Select appropriate Communications Cloud products - Assess customer IT ecosystem against architectural principles - Align requirements to native features or external solutions - Define KPIs based on business goals and budget - Evaluate data volume and platform constraints - Map business processes, personas and requirements |
| Planning and Design | 60% | - Decompose commercial products for implementation - Design scalable product catalog models - Create quoting and order capture processes - Design order fulfillment orchestration flows - Design asset management and MACD workflows - Develop data migration strategies - Prioritize and size user stories |
| Delivery | 16% | - Execute data migration plans - Align architecture and order components - Validate solution implementation against design - Distinguish out-of-the-box vs custom functionality |
Salesforce-Communications-Cloud Exam FAQ: Format, Prep, and Purchase
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The Salesforce Communications Cloud Accredited Professional (AP) exam contains 55 to complete within 90 minutes. Knowing your pacing beforehand is exactly what the TorrentExam Desktop Test Engine's timed simulations are for.
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The official Salesforce Communications Cloud Accredited Professional (AP) outline defines 3 domains. The leading three are Planning and Design (60%), Discovery (24%), and Delivery (16%). The full list is in the topics section above, and TorrentExam's 82 practice questions cover each one.
No prerequisites required Since requirements change over time, confirm the latest on the official Salesforce exam page before scheduling.
The Salesforce-Communications-Cloud exam is a Salesforce certification exam validating the Salesforce Communications Cloud Accredited Professional (AP) syllabus shown above. It belongs to these credential paths: Salesforce Accredited Professional. Candidates in 2026 prepare for it with TorrentExam's 82 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The Salesforce Communications Cloud Accredited Professional (AP) exam requires 55% to pass, and registration costs USD 150 (plus applicable taxes). A failed attempt means paying the same fee again — a readiness check with the TorrentExam engines before booking is the cheaper option.
Salesforce recommends these training resources for the Salesforce Communications Cloud Accredited Professional (AP) exam:
Follow the training with steady self-testing — the 82 practice questions from TorrentExam make that routine easy to maintain.
Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement
- A. Price lists
- B. Attribute
- C. Pricing plan
- D. Calculation Matrix
- E. Fields
Correct Answer: B,C,E 🗳️
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Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
- B. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
- C. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
- D. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
Correct Answer: A 🗳️
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United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.
- A. Calculate the file and data storage required based on required data volume and file attachment requirements.
- B. Identify the storage needs between data storage and file storage.
- C. Access the archiving strategy and determine how storage will be cleared though archiving.
- D. Analyze an external data storage system for more cost effective data storage
- E. Analyze the storage usage of the existing legacy system
Correct Answer: A,B,C 🗳️
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Unified communication is dependents on a large number legacy system that works in virtual product silos.
Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
- A. Who will be the main point of contact for migration
- B. What tools and databases will be used to perform the migration
- C. What data and from which system will be migrated
- D. What will be the overall cost for migration?
- E. What is the quality, structure and frequency of the data migration?
Correct Answer: B,C,E 🗳️
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A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
- A. Add the delivery zip code customer field as a header in the pricing calculation matrix
- B. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
- C. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
- D. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
Correct Answer: B 🗳️
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