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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. How does a customer relationship management (CRM) system facilitate collaboration among sales, marketing, and customer service teams?

A) By tracking internal communication metrics
B) By assigning shared customer tasks
C) By providing a centralized sharing platform
D) By managing campaign workflow approvals

2. Which type of storage retains data even when the computer is powered off?

A) Solid state drive (SSD)
B) Virtual memory
C) Optical drive
D) Random access memory (RAM)

3. How does service-oriented architecture (SOA) help companies become more agile?

A) Breaks the project into four phases to provide quicker feedback and improve results
B) Builds a working model of the system on a small scale to detect errors early in development
C) Aligns business needs and the management information system capabilities that support these needs
D) Requires a tight adherence to a sequence of steps to accomplish the original goal

4. Which feature of a customer relationship management (CRM) system allows sales representatives to track the progress of potential deals?

A) Customer asset tracking
B) Sales performance metrics
C) Sales tracking
D) Customer segmentation

5. How might a leader manage conflict constructively?

A) By prioritizing task completion over team dynamics
B) By fostering respectful dialogue between employees
C) By favoring top-down decisions to reduce conflict arising from team input
D) By limiting conversations to scheduled team updates

Solutions: