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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?

A) Information and technology
B) Partners and suppliers
C) Organizations and people
D) Value streams and processes

2. Which of the following is NOT an activity of digital product and service lifecycle?

A) Build
B) Discover
C) Agree
D) Acquire

3. Why does the ITIL Continual Improvement Model begin by defining the vision?

A) To confirm whether previous improvement initiatives were successful
B) To ensure improvement efforts are aligned with the organization's objectives
C) To identify improvement actions and assign responsibilities
D) To document current performance metrics before changes are made

4. Which of the following is a part of purpose of'deliver' activity?

A) Designing product prototypes
B) Monitoring support systems
C) Obtaining supplier resources
D) Managing user onboarding

5. Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?

A) Build
B) Discover
C) Design
D) Acquire

Solutions: