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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Administrative Report
B) Job Report
C) Agent Report
D) Agent Monthly Report

2. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as Active and be used immediately.
B) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
C) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
D) The Active list configuration must be deleted before saving the new configuration.
E) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.

3. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) Supervisors have to start the shadow jobs at the start of the day.
B) Completion Code 98 and 19 are associated with Agent Owned Recall.
C) There can be more than one shadow job configured per calling list.
D) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
E) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.

4. Which backup would contain a complete image of the system on Proactive Contact?

A) Create Bootable Backup
B) Complete System
C) System Configuration Files
D) System and Calling Lists

5. Which command would you run to check that the link to a "Time Server" is functioning and is stable?

A) ethtool eth1
B) ntpstat
C) netstat -r
D) ethtool eth0

Solutions: