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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?

A) Job
B) Actions
C) Task
D) Schedule

2. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you install the Microsoft SQLServer
B) afteryou install Microsoft Windows 2008 Server R2
C) after you install ACCOM
D) after you selectACCCM services

3. The customer has installed Avaya Contact Center Control Manager (ACCOM) and will be using ACCCM to manage their Avaya IQ servers. The customer requires that a separate user be used for the integration with IQ. Which current account must the new account have the equivalent permissions as?

A) avaya
B) craft
C) admin
D) sroot

4. What arc three advantages of the Audit Server? (Choose three.)

A) auditing to a single field level
B) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
C) unlimited database entries
D) the ability to schedule delayed saves during maintenance hours
E) the ability to rollback the CM administration
F) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)

5. A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A) Restart the Import service.
B) Restart the Synchronizerservice.
C) Restart the Provisioning server.
D) Restart theLicensingserver.

Solutions: