Salesforce Public-Sector-Solutions Exam Questions (Updated 2025) 100% Real Question Answers
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Salesforce Public-Sector-Solutions Exam Syllabus Topics:
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NEW QUESTION # 30
A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?
- A. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community
- B. Salesforce Flows, Customer Community, and Individual Account
- C. Salesforce Flows, APEX, Custom Objects, and VisualForce
- D. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
Answer: D
Explanation:
Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions that can help public sector agencies to store and organize data using standard and custom objects. Employee Community is a component of Public Sector Solutions that can help public sector agencies to create a digital experience site for employees to access resources and services.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&l
NEW QUESTION # 31
An inspector at a large public sector agency is planning to make a visit to inspect restaurants in the city for compliance purposes.
Which three built-in Lightning Components can they use to conduct efficient visits?
- A. Inspection Action
- B. Inspection Tab Container
- C. Inspection Details
- D. Inspection Calendar
- E. Inspection Dynamic Dashboards
Answer: A,B,C
Explanation:
Inspection Tab Container, Inspection Details, and Inspection Action are three built-in Lightning Components that can be used to conduct efficient visits. Inspection Tab Container is a component that can display a tabbed interface for viewing and editing inspection records. Inspection Details is a component that can display the details of an inspection record, such as the inspection type, status, date, and time. Inspection Action is a component that can display the actions that can be performed on an inspection record, such as completing, canceling, or rescheduling the inspection.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_inspection_components.htm&type=5&
NEW QUESTION # 32
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?
- A. Disable the Grant Access Using Hierarchies setting on the Case object
- B. Disable all approval processes on the Case object
- C. Mirror the Org Chart into The Role Hierarchy
- D. Set the Organization-Wide Defaults (OWD) for the Case object to private
Answer: D
Explanation:
Setting the Organization-Wide Defaults (OWD) for the Case object to private is a configuration that can help to protect sensitive HR data in Employee Experience Management. Employee Experience Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. The Case object is a standard object that can be used to track employee requests or issues in Employee Experience Management. Setting the OWD for the Case object to private means that only the owner of the case and users above them in the role hierarchy can access the case record by default. This can prevent unauthorized access to sensitive HR data by other users.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&l
NEW QUESTION # 33
The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected.
What configuration should the Technical Consultant perform to assist with meeting this requirement?
- A. Disable the Grant Access Using Hierarchies setting on the Case object
- B. Disable all approval processes on the Case object
- C. Mirror the Org Chart into The Role Hierarchy
- D. Set the Organization-Wide Defaults (OWD) for the Case object to private
Answer: D
Explanation:
Explanation
Setting the Organization-Wide Defaults (OWD) for the Case object to private is a configuration that can help to protect sensitive HR data in Employee Experience Management. Employee Experience Management is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. The Case object is a standard object that can be used to track employee requests or issues in Employee Experience Management. Setting the OWD for the Case object to private means that only the owner of the case and users above them in the role hierarchy can access the case record by default. This can prevent unauthorized access to sensitive HR data by other users.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&l
NEW QUESTION # 34
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?
- A. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
- B. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
- C. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
- D. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
Answer: D
Explanation:
Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create- guided-digital-forms-with-omniscript
NEW QUESTION # 35
A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal.
Considering the number of users, what license types should they consider using?
- A. Partner Community
- B. Channel Account
- C. Customer Community
- D. Customer Community Plus
Answer: C
Explanation:
Explanation
Customer Community is a license type that should be considered for building a public portal with Experience Cloud for a large number of users. Customer Community licenses are designed for external users who need access to data and records in Salesforce, such as applying for loans or checking loan status. Customer Community licenses are also cost-effective and scalable for high-volume scenarios, as they are based on logins or monthly page views rather than user counts.
Reference:https://help.salesforce.com/s/articleView?id=sf.networks_license_types.htm&type=5
NEW QUESTION # 36
A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout.
What should the Administrator check for next?
- A. Verify that the case worker has OmniStudio Admin permission.
- B. Verify that the case worker has the Decision Explainer Permission set.
- C. Verify that the case worker has OmniStudio User permission.
- D. Verify that the case worker has the Rules Engine Runtime permission.
Answer: B
Explanation:
When a caseworker cannot see a component on a page layout even though it has been confirmed to be present by an Administrator, the first step is to ensure the caseworker has the appropriate permissions. In the case of not being able to view the Decision Log, which is typically linked with specific functionalities in Salesforce Public Sector Solutions, the correct permission to check is whether the caseworker has theDecision Explainer Permission set (Option A).This permission set specifically allows users to access detailed logs and explanations of decisions made by automated systems or processes within Salesforce, like those found in a decision log. Verifying and ensuring that the caseworker has this permission will likely resolve the issue of visibility.
Other options like Rules Engine Runtime permission (Option B), OmniStudio Admin permission (Option C), and OmniStudio User permission (Option D) are not directly related to accessing decision logs or explanation components, thus making Option A the most suitable and direct solution.
NEW QUESTION # 37
A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed.
Which three tasks must the Technical Consultant do to accommodate this request?
- A. Add the Decision Explainer Log History component to the Lightning record page(s).
- B. Integrate the BRE with Decision Explainer.
- C. Create an Apex Trigger to document the decision steps performed.
- D. Assign the Decision Explainer Permission Set License to the appropriate user(s).
- E. Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
Answer: A,D,E
Explanation:
A Screen flow, a Decision Explainer Log History component, and a Decision Explainer Permission Set License are three tasks that must be done to accommodate the request of explaining how a particular grant seeker was prioritized. A Screen flow is a type of flow that can create an interactive user interface to display information or collect data from users. A Screen flow can incorporate the Decision Explainer component, which is a custom Lightning component that can display the outcome and explanation of a decision made by a Decision Matrix or a Business Rules Engine (BRE). A Decision Explainer Log History component is a standard Lightning component that can display a list of Decision Explanations that have been generated for a record by a Decision Matrix or a BRE. A Decision Explainer Permission Set License is a type of license that can grant users access to the Decision Explainer features, such as viewing and creating Decision Explanations. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer.htm&type=5&language=en_US
NEW QUESTION # 38
A public sector agency recently implemented public Sector Solutions for the inspection and license renewal of food outlets in the city. The want to set up dynamic assessments where assessment questions are categorized for use in different scenarios depending on whether the outlet is take-way, dining, or a combination of both.
The categorization only applies to specific questions in the assessment.
Two which objects should they add new categories?
- A. Action Plan
- B. Assessment indicator Definition
- C. Assessment Task Definition
- D. Assessment Question
Answer: B,D
Explanation:
For a public sector agency implementing dynamic assessments within Salesforce Public Sector Solutions, the appropriate categorization should be applied to the following objects:
* Assessment Question:
* The Assessment Question object is used to define individual questions that will be asked during an assessment. By adding categories to these questions, the agency can dynamically include or exclude questions based on the specific scenario (e.g., take-away, dining, or both).
* This allows for flexibility and ensures that only relevant questions are presented based on the type of food outlet being inspected.
* Assessment Indicator Definition:
* The Assessment Indicator Definition object is used to define criteria and indicators that aggregate assessment questions. Adding categories to these definitions helps in organizing and applying specific sets of questions and indicators based on the context of the assessment.
* This ensures that the assessments are dynamic and can adapt to different scenarios without requiring separate templates for each type of outlet.
By categorizing both Assessment Questions and Assessment Indicator Definitions, the agency can create a robust and flexible assessment process that adapts to various inspection contexts efficiently.
References:
* Salesforce Help: Assessment Questions
* Salesforce Help: Assessment Indicator Definition
* Salesforce Public Sector Solutions Documentation
NEW QUESTION # 39
A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects.
Which Permission Set License should be assigned to a volunteer to allow them to sign up?
- A. Public Sector for Community
- B. Emergency Response for Public Sector
- C. Volunteer Management for Community
- D. Community Response for Public Sector
Answer: C
Explanation:
Volunteer Management for Community is a Permission Set License that can be assigned to a volunteer to allow them to sign up for volunteer projects. Volunteer Management for Community is a feature of Community Response for Public Sector, which is a prebuilt app that comes with Public Sector Solutions. It allows public sector agencies to create and manage volunteer projects and opportunities, and enable volunteers to sign up and track their hours. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_community_response.htm&type=5&language=en_US
NEW QUESTION # 40
A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing.
Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?
- A. OmniStudio Tracking Service
- B. Field tracking services
- C. Event Monitoring
- D. Roll Up libraries
Answer: A
Explanation:
OmniStudio Tracking Service is an OmniStudio feature that can be used to identify potential areas for further improvement in licensing processing. OmniStudio Tracking Service allows the government agency to track and analyze how constituents interact with OmniScripts, DataRaptors, Integration Procedures, FlexCards, and other OmniStudio components. The agency can use this data to optimize the performance, usability, and efficiency of their licensing processes. Reference: https://trailhead.salesforce.com/content/learn/modules
/public-sector-solutions-design/track-and-analyze-omnistudio-components
NEW QUESTION # 41
The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?
- A. Plan, Engage, Apply, Review, Award, Manage and Close Out
- B. Plan, Apply, Engage, Review, Award, Manage and Close Out
- C. Engage, Apply, Plan, Review, Award, Manage and Close Out
- D. Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
Answer: B
Explanation:
The grant management lifecycle within the Salesforce Public Sector Solutions' "Grants Management" framework typically follows a structured sequence to ensure systematic processing and management of grants.
The correct stages in sequential order are:
* Plan:Initial stage where the goals, objectives, and framework of the grant program are defined.
* Apply:Potential grantees submit their applications for consideration.
* Engage:Interaction occurs between the grantors and the applicants, which can include clarifications, additional information requests, and preliminary assessments.
* Review:Submitted applications are thoroughly reviewed and evaluated against the grant criteria.
* Award:Successful applicants are selected and grant awards are officially made.
* Manage:The ongoing management of granted funds, monitoring of the project's progress, and compliance with grant conditions.
* Close Out:Finalization of the grant process, including the submission of final reports, financial reconciliation, and formal closure of the grant file.
This sequence ensures a comprehensive approach from the initial planning to the closure of the grant, making Option A (Plan, Apply, Engage, Review, Award, Manage and Close Out)the correct answer.
NEW QUESTION # 42
A government agency wants to provide the ability for an external customer to apply for a grant They require data about the applicant their financial status, project plans, and other details, which must match the structure of their paper form lo comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within us authenticated website.
What tool(s) would be required to provide an application form like experience to enter this data?
- A. Application Form, Lightning Web Components, Communities, and Applications
- B. Scripts, Einstein Al, Assessments, and Grants
- C. OmniScripts, DataRaptors, Integration Procedures, and FlexCards
- D. OmniChannel, Flows, Apex, and DataLoader
Answer: C
Explanation:
OmniScripts, DataRaptors, Integration Procedures, and FlexCards are tools that can be used to provide an application form like experience to enter data. OmniScripts are guided digital forms that can capture data from external customers and provide recommendations based on business logic. DataRaptors are data transformation tools that can map data between different objects or systems. Integration Procedures are integration orchestration tools that can execute multiple actions in a sequence, such as calling DataRaptors or external services. FlexCards are reusable UI components that can display data from multiple sources in a single view. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/explore-the-components-of-public-sector-solutions
NEW QUESTION # 43
A governance agency is implementing Public Sector Solutions and is looking for a solution to automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the intelligent Form Reader (IFR).
What three steps should a technical consultant configure to satisfy the agency's use case?
- A. Enable Intelligent Form Reader
- B. Enable Data Raptor to read information from a scanned document
- C. Map Form Types to Objects
- D. Set Up Data Extraction
- E. Enable OCR Setting in the Document
Answer: A,D,E
Explanation:
To automatically read the constituent's date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR) in Salesforce Public Sector Solutions, the following steps should be configured:
Enable Intelligent Form Reader:
Navigate to Setup and search for Intelligent Form Reader.
Enable the Intelligent Form Reader, which allows the system to process and interpret scanned documents.
Enable OCR Setting in the Document:
Ensure that OCR (Optical Character Recognition) settings are enabled for the documents. This allows the system to recognize and extract text from scanned images.
OCR settings can typically be configured within the document management settings or within the IFR configuration settings.
Set Up Data Extraction:
Configure the data extraction rules to specify which data fields need to be extracted from the scanned documents. This involves setting up the templates and rules for extracting specific information such as the date of birth.
Define the mapping rules to map the extracted data to the corresponding fields in the Application record.
By following these steps, the governance agency can automate the extraction and mapping of constituent data from scanned documents, ensuring accurate and efficient data entry into the system.
Reference:
Salesforce Help: Intelligent Form Reader
Salesforce Help: OCR Settings
Salesforce Public Sector Solutions Documentation
NEW QUESTION # 44
What 2 core Salesforce Clouds is Public Sector Solutions based on?
- A. Experience Cloud
- B. Admin
- C. Marketing Cloud
- D. Service Cloud
Answer: A,D
Explanation:
Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on. Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US
NEW QUESTION # 45
A customer wants to view multi-level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout.
What solution should the technical consultant use?
- A. Use an Aura Lightning component
- B. Use an AppExchange component
- C. Use a Lightning Web component
- D. Use a Hierarchical View component
Answer: C
Explanation:
To achieve the requirement of displaying multi-level data (such as inspections and regulatory violations) on the Account page layout in Salesforce, a Lightning Web Component (LWC) is the most appropriate solution.
Here's why:
* Customizability:
* LWCs offer fine-grained control over the data and presentation. This allows the technical consultant to design a component that retrieves and displays multi-level related data (parent Account # Inspections # Violations).
* Performance:
* Lightning Web Components are built on modern web standards, making them lightweight and efficient, which is ideal for creating a performant and responsive user experience.
* Integration with Salesforce Data:
* LWCs can use Salesforce's Lightning Data Service (LDS) and Apex Controllers to fetch and display data from related objects like Inspections and Violations.
* Embedded in Page Layouts:
* LWCs can be added directly to the Account page layout using the Lightning App Builder, providing a seamless user experience.
* A. Use an Aura Lightning component:
* While this is a possible solution, Aura components are older technology compared to LWCs.
Salesforce recommends using LWCs for new development due to their superior performance and modern architecture.
* C. Use a Hierarchical View component:
* Salesforce does not provide a standard "Hierarchical View component" for such use cases. If hierarchical data needs to be displayed, an LWC or custom component would still be needed.
* D. Use an AppExchange component:
* While there might be AppExchange solutions available, custom requirements like this are often better served with custom development to ensure precise alignment with the customer's needs.
Why Not the Other Options?Conclusion:Use a Lightning Web Component (LWC) to create a custom solution tailored to the requirement of displaying multi-level data related to an Account.
NEW QUESTION # 46
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?
- A. Install the ERM for PSS Managed Package
- B. Enable Web-to-Case
- C. Enable Person Account
- D. Install the ERM for PSS Unmanaged Package
- E. Enable Email-to-Case
Answer: A,B,C
Explanation:
Explanation
Installing the ERM for PSS Managed Package, enabling Person Accounts, and enabling Web-to-Case are three prerequisite items that should be configured so that PSS components can be used to respond to an emergency.
The ERM for PSS Managed Package is a package that contains the Emergency Response Management (ERM) app, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. Enabling Person Accounts is a feature that can be used to store information about individual people who are not associated with a business account, such as citizens or volunteers. Enabling Web-to-Case is a feature that can be used to create cases from web forms submitted by external users, such as emergency service requests.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_response.htm&type=5&la
NEW QUESTION # 47
A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:
* The applicant must upload an image of their driver's license
* The license reviewer must perform a background check within five business/working days
* The license reviewer must enter the background check results into an external system manually within two business days of completing the background check
* The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review
* The license reviewer may add additional steps/tasks for a particular application as needed Which statement is true regarding Action Plan Templates relative to the business requirements above?
- A. A document checklist item for an action plan template cannot be created
- B. The reviewer users cannot create their own tasks within a predefined action plan template
- C. An action plan template can be created (or the business license application object, and a document checklist item for the Image upload can be created
- D. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan
Answer: C
Explanation:
An action plan template can be created for the business license application object, and a document checklist item for the Image upload can be created is a true statement regarding Action Plan Templates relative to the business requirements above. An action plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. An action plan template can be created for any custom or standard object that supports activities, such as the business license application object. A document checklist item is a type of task that can require users to upload documents or images as part of an action plan template. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=5&language=en_US
NEW QUESTION # 48
A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the Visits* related list and click 'New.' The users also have lo manually fill all of the fields when creating the Visit record. What is the recommended approach for creating a better user experience when creating a Visit?
- A. Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.
- B. Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.
- C. Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.
- D. Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.
Answer: A
Explanation:
Explanation
Creating a Screen Flow or creating a new Action are two possible approaches for creating a better user experience when creating a Visit. A Screen Flow is a type of flow that can create an interactive user interface to display information or collect data from users. A Screen Flow can have the required fields to create a Visit record and it can be launched by a button on the page layout. An Action is a type of button that can perform tasks such as creating or updating records. An Action can have Predefined Field Values that can automatically populate fields when creating a Visit record. Reference:
https://help.salesforce.com/s/articleView?id=psc_admin_setup_visits.htm&type=5&language=en_US
NEW QUESTION # 49
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