[Apr-2026] ADM-201 Dumps Full Questions - Salesforce Certified Administrator Exam Study Guide
Exam Questions and Answers for ADM-201 Study Guide
To pass the Salesforce ADM-201 Certification Exam, candidates must demonstrate their proficiency in various topics, including Salesforce security, data management, automation, customization, and reporting. ADM-201 exam consists of 60 multiple-choice questions and lasts for 105 minutes. The passing score is 65%, and the exam fee is $200. Candidates can take the exam online or at a testing center, and they have the option to purchase study materials and attend training courses to prepare for the exam. Salesforce Certified Administrator certification is valid for three years and requires candidates to maintain their credentials by completing continuing education requirements or passing a maintenance exam.
To become a Salesforce Certified Administrator, individuals must pass the ADM-201 Exam and also have practical experience working with Salesforce applications. Salesforce Certified Administrator certification is highly regarded in the Salesforce community and is recognized globally as a standard of excellence in Salesforce administration. It can help individuals advance their careers and increase their earning potential, as well as provide them with access to exclusive resources, events, and networking opportunities within the Salesforce ecosystem.
NEW QUESTION # 20
It is advisable not to overwrite user records with new user data because it would prevent you from tracking a history of past users and the records associated to them?
- A. True
- B. False
Answer: A
NEW QUESTION # 21
Salesforce Console only displays views that were previously created.
- A. True
- B. False
Answer: A
Explanation:
Section: Volume I
NEW QUESTION # 22
What are two considerations when configuring the lead conversion process?
Choose 2 answers
- A. Standard lead fields are automatically converted to account, contact, and opportunity fields.
- B. Custom lead fields can be mapped to account, contact, and opportunity fields.
- C. custom lead fields can be mapped to custom object fields.
- D. Roll -up summary lead fields can be mapped to custom contact fields.
Answer: A,B
NEW QUESTION # 23
Which of the following is true about Page layouts?
- A. Control the layout and organization of detail and edit pages
- B. All of the Above
- C. Control which fields, related lists, and custom links users see, on detail and edit pages only
- D. Determine whether fields are visible, read only, or required, on detail and edit pages only
- E. Control which standard and custom buttons display on detail pages and related lists
Answer: B
Explanation:
Section: Volume E
NEW QUESTION # 24
The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?
- A. Total Amount of Opportunities / Expected Revenue
- B. (Amount of Won Opportunities minus Actual Cost) / Actual Cost
- C. Expected Revenue / Budgeted Cost
- D. Amount of Won Opportunities / Budgeted Cost
Answer: B
NEW QUESTION # 25
Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout.
Which two options can UMS assign this layout to? (Choose two.)
- A. Role
- B. Profile
- C. Team
- D. User
Answer: B,D
Explanation:
Section: Volume K
NEW QUESTION # 26
Which task is especially suited for Agentforce?
- A. Multi-step processes that need adaption to change
- B. Static document generation
- C. Single-step predefined processes
- D. Tasks without decision-making
Answer: A
Explanation:
Agentforce is designed to handle multi-step processes that require reasoning and adaptation. Unlike traditional automation (like Workflow or simple Bots) that follows a linear, "If-This-Then-That" path, an Agentforce agent uses generative AI to understand user intent and choose the best sequence of actions to reach a goal. If a customer's request changes mid-conversation or requires the agent to check multiple systems and make a judgment call, the agentic loop allows it to adapt its behavior in real-time. Single-step processes (Option A) or tasks without decision-making (Option D) are better handled by standard Flow or Macros, which are more cost-effective for simple tasks. Static document generation (Option B) is a fixed output task. Agentforce's true value lies in managing the "gray areas" of business processes where human-like flexibility is needed.
NEW QUESTION # 27
Which statements are true about standard fields?
- A. You can delete std fields
- B. Std fields are created by Admin
- C. You can remove required std fields from a page layout
- D. You can change the std field labels
Answer: D
Explanation:
Section: Volume F
NEW QUESTION # 28
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should a Platform Administrator use to fulfill this requirement?
- A. Assignment Rule
- B. Case Escalation Rule
- C. Omni-Channel Supervisor
- D. Formula field
Answer: B
Explanation:
Case Escalation Rules are the dedicated tool for time-based notifications and reassignments in Service Cloud.
The Platform Administrator can set an escalation rule entry that triggers when a case is "Older than 2 hours" and meets specific status criteria (e.g., Status = New). The rule can then be configured to send an Email Notification to a manager or a specific distribution list. This ensures that management is alerted to potential SLA breaches. Assignment Rules (Option A) only run when a case is first created. Formula fields (Option C) can calculate time but cannot send notifications. Omni-Channel Supervisor (Option D) allows for real-time monitoring but does not provide automated email alerting based on specific time-elapsed thresholds.
NEW QUESTION # 29
Standard Reports can be deleted?
- A. False
- B. True
Answer: A
NEW QUESTION # 30
Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time.
How can an Administrator accomplish this?
- A. Create an external integration with Google calendar using Sites
- B. Create a custom email template for invitations that displays your compant logo
- C. Enable Chatter to allow reps to Communicate with customers
- D. Add a company logo to meeting requests in Salesforce
Answer: D
NEW QUESTION # 31
At Universal Containers, there is a custom field on the Lead named Product_Category_c. Management would like this information to be part of the opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
- A. Configure the product categories picklist field on the product.
- B. Crete a workflow to update opportunity fields based on the lead.
- C. Map the lead custom field to the product' product category field.
- D. Create a custom field on the Opportunity and map the two fields.
Answer: D
NEW QUESTION # 32
Ursa Major Solar has an opportunity record with a close of November 15, which fulfill criteria of a time-dependent workflow rule. The time-dependent action is scheduled for November S.
The opportunity is edited before November S, however, and longer meets the criteria.
What happens to the time-dependent action?
- A. It will execute on November 15.
- B. It is automatically removed from the queue.
- C. It is put on hold.
- D. It will execute on November 8.
Answer: B
NEW QUESTION # 33
Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record and view related surveys on the account record. Which two actions should the system administrator take to meet these requirements?
Choose 2 answers
- A. Create a lookup relationship field on the account object.
- B. Add the account related list to the survey page layout.
- C. Add the survey related list to the account page layout.
- D. Create a lookup relationship field on the survey object.
Answer: C,D
NEW QUESTION # 34
When designing a Case management solution to increase agent productivity, which Service Cloud features should you consider first? Select 2 correct answers.
- A. Case dashboards
- B. Case assignment rules
- C. Case custom report
- D. Case queues
Answer: B,D
NEW QUESTION # 35
What type of relationship should be built for a one-to-one?
- A. Master-Detail Field
- B. Look-up Field
- C. Master-Detail Relationship
- D. Look-up Relationship
Answer: B,D
NEW QUESTION # 36
Searches and Filters that take a long time may be cancelled?
- A. True
- B. False
Answer: A
NEW QUESTION # 37
Standard users can import a maximum of how many account records in a session
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 38
Which field on the user record controls the currency for quotas, forecasts, and reports?
- A. Locale
- B. Information Currency
- C. Currency
- D. Default Currency ISO code
Answer: C
NEW QUESTION # 39
Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?
- A. No
- B. Yes
Answer: B
NEW QUESTION # 40
Which of the following needs to be specified in order to schedule a report?
- A. The Running User
- B. Email Report
- C. Start Date
- D. Preferred Start Time
Answer: A,B,C,D
NEW QUESTION # 41
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