2023 Updated Verified FSL-201 Q&As - Pass Guarantee or Full Refund
[Mar-2023] FSL-201 Certification with Actual Questions from TorrentExam
NEW QUESTION 49
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers
- A. Emergency Policy
- B. High Intensity
- C. Soft Boundaries
- D. Customer First
Answer: C,D
NEW QUESTION 50
A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?
- A. Minimum Grade, Default Operating Hours
- B. Estimated Travel Time, Minimize Travel
- C. Street Level Routing, Default Travel Speed
- D. Travel Speed Unit, Actual Travel Time
Answer: C
NEW QUESTION 51
universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement Choose 2 answers
- A. When service resources are available for work
- B. The time slots for appointment booking
- C. The due date of the service appointment
- D. The maintenance plan for account
Answer: B,C
NEW QUESTION 52
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?
- A. Milestones and Service Appointments
- B. Validation Rules and Work Types
- C. Work Types and Skill Requirements
- D. Skill Requirements and Entitlements
Answer: B
NEW QUESTION 53
Northern Trail Outfitters received a complaint today from a customer who received an email after unsubscribing last week. Today's email was sent using Marketing Cloud Connect (MCC), though last week was sent when an external system dropped a file on the Marketing Cloud SFTP and triggered a User-Initiated Send through an automation.
What could be the reason the customer received the email through MCC?
- A. The previous send's user needed to have edit permissions in Salesforce.
- B. Email Opt Out is only updated if the send originates in Salesforce.
- C. The Email Opt Out field needs to be added to the Contact Page Layout.
- D. The previous send used Email Address as a Subscriber Key.
Answer: D
NEW QUESTION 54
Universal Containers wants to process mobile payments. How can this requirement be met?
- A. Attach a picture of the credit card
- B. Create a custom payments object
- C. Add a custom filed to store the credit card number
- D. Install an AppExchange package.
Answer: D
NEW QUESTION 55
An organization needs to integrate Salesforce with an external system and is considering authentication options. The organization already has implemented SAML, using a third-party Identity Provider for integrations between other systems.
Which use case can leverage the existing SAML integration to connect Salesforce with other internal systems?
- A. Make an API inbound integration from an external Java client more secure.
- B. Make Apex SOAP outbound integrations to external web services more secure.
- C. A Make Apex REST outbound integrations to external web services more secure.
- D. Make formula fields with HYPERLINK() to external web servers more secure.
Answer: D
NEW QUESTION 56
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
- A. Work Order Generation Method = One Work Order per Asset
- B. Work Order Generation Method = One Work Order Line Item per Asset
- C. Service Appointment Generation Method = One Service Appointment per Work Order
- D. Service Appointment Generation Method = One Service Appointment per Work Order Line Item
Answer: B,C
NEW QUESTION 57
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
- A. Cases Only
- B. Parent/Child Work Orders
- C. Work Orders only
- D. Cases and Work Orders
Answer: B
NEW QUESTION 58
A customer Is starting a new children's fashion brand and wants to use a dedicated business unit within their existing Enterprise 2.0 account. They anticipate many of their current Enterprise contacts will subscribe to the children's brand, however, they want to separate subscriber opt-outs of the Enterprise and children's brands. The customer has minimal technical resources available for implementation and support.
What should a consultant recommend to meet these criteria?
- A. A Select "Subscribers will be unsubscribed from this business unit only" in Settings
- B. Select "Use separate 'Subscription Center' for this business unit" in Settings
- C. Create attributes for each child business unit in "Profile Management' to record unsubscribes
- D. Create a Business Unit Filter in 'All Subscribers' List to record unsubscribes
Answer: A
NEW QUESTION 59
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
- A. Custom Validation Rule on Work Orders
- B. Custom Work Order Escalation Rules
- C. Custom Approval Process on Work Orders
- D. Custom Work Order Status with Category
Answer: A,D
NEW QUESTION 60
Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?
- A. Launch the Work Order Standardization Wizard.
- B. Create Work Types for use on Work Orders
- C. Create a standard set of Work Order Line Items.
- D. Train Technicians to use Duplicate Work Order feature.
Answer: B
NEW QUESTION 61
Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests.
What should a consultant implement to assist the dispatch team?
- A. Work type and skill requirements for install, break-fix, and inspection
- B. Work order Business process for install, break-fix, and inspection
- C. Work type line items for install, break-fix, and inspection
- D. Work order custom fields to define install, break-fix, and inspection
Answer: A
NEW QUESTION 62
Which licensing will be required for the Field Service Schedule Optimization user?
- A. Scheduling License
- B. Salesforce License
- C. Dispatcher License
- D. Resource License
Answer: D
NEW QUESTION 63
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
- A. The dispatcher console MAO and filter the list to show only desired service appointment
- B. The dispatcher work order polygons and filters the list to show only desired service appointment
- C. The dispatcher console appointment list and filter the list to show only desired service Appointment
- D. The prevention maintenance Gantt and filter the list to show only desired work orders
Answer: A,C
NEW QUESTION 64
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
- A. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
- B. create a report chart that summarizes work order line items and add a link to the service appointment layout.
- C. add the work order line items related list of the work order page layout and assign the layout to the technician 's profile.
- D. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
Answer: C
NEW QUESTION 65
......
FSL-201 Real Valid Brain Dumps With 140 Questions: https://actualtests.torrentexam.com/FSL-201-exam-latest-torrent.html
