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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. The _______________ licensing model is based on the number of concurrent agents logged in.

A) Concurrent
B) Workforce Management Named User
C) Core
D) Power

2. A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?

A) Resilient
B) Secure
C) Scalable
D) Simple
E) Modular

3. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

A) J129
B) K165
C) J179
D) J139
E) K155

4. You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)

A) Contact Center directors and managers
B) Director of IT
C) Contact Center agents
D) Quality assurance managers and supervisors

Solutions: