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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A) account.log
B) cron
C) soe_log
D) cd.log
E) dccs_logfile

2. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) record specific messaging
B) virtual campaign
C) record selection criteria
D) unit work list

3. Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

A) APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
B) The connection between a PG230 and the Application server must be l0BaseT.
C) Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
D) The supervisor workstation requires a DHCP address.
E) The APC server can use a DHCP address.

4. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A) Predictive Agent License
B) Preview Agent License
C) Basic Agent License
D) Supervisor License
E) Common Agent License

5. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) TN-744-based Call Classifier Cards version "e" or later
B) Avaya Application Enablement Services (AES) 3.1 or later
C) Avaya Enhanced Network Bus Controller (ENBC)
D) Avaya Communication Manager (CM) 3.1 or later

Solutions: