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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Organizational Structure and Culture | - Organizational structure types - Organizational design principles - Organizational change and development - Organizational culture dimensions - Organizational communication |
| Individual Behavior and Personality | - Individual decision-making - Motivation theories (Maslow, Herzberg, Vroom) - Perception and attribution - Personality traits and theories - Attitudes and job satisfaction |
| Group Behavior and Dynamics | - Team building and teamwork - Group development stages - Group structure and roles - Power and political behavior - Conflict and negotiation |
| Leadership Theories | - Transformational vs transactional leadership - Behavioral approaches - Contemporary leadership perspectives - Contingency theories - Trait approaches to leadership |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
Which characteristic describes an advantage of a virtual team as compared with other types of teams?
- A. The greater opportunity for interaction helps increase rapport.
- B. Virtual team members generally report greater satisfaction with the group interaction process.
- C. People can work together who might otherwise not be able to collaborate on a work task.
- D. Verbal and nonverbal communication cues are easier to understand within a virtual team.
Correct Answer: C 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
- A. Increase the difficulty of becoming a group member
- B. Make the group larger
- C. Physically isolate the group
- D. Establish more rigid roles for group members
Correct Answer: C 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
What are two of the three forces that play a particularly important role in sustaining an organization's culture?
- A. Actions of top management and socialization process
- B. Personal background of key employees and socialization process
- C. Actions of top management and employee education level
- D. Personal background of key employees and selection process
Correct Answer: A 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
What is a personal view of how one is supposed to act in a given group situation?
- A. Role identity
- B. Role perception
- C. Role expectation
- D. Role conflict
Correct Answer: B 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
What is a purpose of employee evaluations?
- A. To serve as a screening device for hiring new employees
- B. To assist management in making human resource decisions
- C. To educate employees on the personalities of supervisors and help them adjust to management styles
- D. To measure the psychological symptoms of organizational dysfunctionality
Correct Answer: B 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
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