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C_C4H510_04 Exam Certification Details:
| Exam: | 80 questions |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Duration: | 180 mins |
| Cut Score: | 63% |
| Languages: | English |
| Level: | Associate |
SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Elements and Notification | 8-12% | - Setup service levels, categories and work distribution - Configure notification processes and workflow conditions |
| Service Objects | 12%+ | - Warranty management - Registered products and installed base usage |
| User Management | 8-12% | - Maintain employees, roles and access rights |
| Data Management | 8-12% | - Data migration templates and mass data maintenance |
| Personalization and Extensibility | <8% | - Mashups and custom business object configuration |
| Contracts and Case Management | <8% | - Configuration of contracts |
| Reporting | <8% | - Interactive dashboards and Excel reporting |
| Service Business Processes | 8-12% | - Ticket processing and fulfillment |
| Communication Channels & Knowledge Base | 8-12% | - Implement and use service knowledge base - Configure communication channels for service tickets |
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