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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Known error
B) Problem
C) Change
D) Event

2. What can a service remove from the consumer and impose on the consumer?

A) Cost
B) Utility
C) Outcome
D) Asset

3. Which can act as an operating model for an organization?

A) Continual improvement
B) The service value chain
C) The four dimensions of service management
D) The ITIL guiding principles

4. What should be used to set user expectations for request fulfilment times?

A) The time needed to realistically deliver the service
B) The service levels of the supplier
C) The consumer demand for the service
D) The time that the customer indicates for service delivery

5. Which helps to streamline the fulfilment of service requests?

A) Understanding which service requests can be accomplished with limited approvals
B) Creating new workflows for every service request
C) Eliminating service requests which have complex workflows
D) Separating requests relating to service failures from the degradation of services

Solutions: