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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
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Focus on test syllabus
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ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Incident Management | 15-20% | - Integration with other processes
|
| Change Management | 15-20% | - Change request lifecycle
|
| Problem Management | 10-15% | - Problem workflow and states
|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
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