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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
B) emssve change authorizations; make needed changes to authorization
C) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
D) All changes are made in the CM using the change cam proc screen

2. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 135.9.56.56
B) 135.9.86.54 135.9.86.58
C) 135.9.86.54 192.168.2.2
D) 192.168.2.3 192.168.2.2

3. Which application or menu can be used for creating an ACD on CMS?

A) cms svc
B) cms adm
C) CMS-Supervisor
D) CMS-Terminal

4. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch and CMS can he connected through a network.
B) The switch can have a direct-connect to the CMS
C) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
D) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.

5. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /cms/install/canfig.sog
B) /tmp/install.log
C) /var/log/cms_nstall.log
D) /cms/install/logdir/adminlog
E) /var/adm/messages

Solutions: