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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Skills and Positioning | - Positioning HP Lifecycle Services - Qualifying customer needs - Building and presenting the business case - Demonstrating value to clients |
| HP Lifecycle Services Overview | - HP Set Up Services - HP Protect Services - HP Fix Services - HP Collaborate Services - HP Renew Services - HP Optimize Services |
| Service Registration and Delivery | - HP Care Pack attachment rules - HP Channel Services Network (CSN) registration |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
- A. Customer is not set up for remote working
- B. Customer is facing increased cyberthreats.
- C. Customer needs to focus on CapEx rather than OpEx.
- D. Changing trends have had a negative impact on business performance.
- E. Employees are less productive due to maintenance issues.
Correct Answer: A,E 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
Match the HP Deployment Service with the service it provides.
Correct Answer:
Explanation
The HP Deployment Service component that matches the service it provides are as follows:
A) Installation with User Settings: Offerings include unpacking, data migration, and connection of peripherals to devices1.
B) HP Logistics Services: PCs are delivered to the door or dock with or without an appointment2.
C) Office Installation Service: HP professionals migrate data from existing devices to new PCs3.
1: HP Installation Services | HP Official Site 2: HP Logistics Services | HP Official Site 3: HP Office Installation Service | HP Official Site
What does the base warranty for HP Personal Systems provide?
- A. Operating system and firmware updates
- B. Protection against accidents such as liquid spills, electrical surges, and falls
- C. Protection from manufacturer defects
- D. Uplifted support for additional years of coverage
Correct Answer: C 🗳️
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A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
- A. Would you consider a lease-to-own solution?
- B. Do you require security features such as hardware or BIOS protection?
- C. How necessary is it for you to minimize capital expenditures?
- D. How distributed is your workforce?
Correct Answer: B,D 🗳️
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