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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. Which program offers free and convenient return and recycling options for empty HP and Samsung cartridges?

A) HP Planet Partners
B) Closed-Loop Recycling
C) Earth9ll Recycling
D) Managed Print Specialist Premier

2. Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?

A) HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
B) When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.
C) HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
D) HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.

3. A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?

A) Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
B) Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.
C) Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
D) Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.

4. Which print cartridge recycling option does HP offer?

A) In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
B) In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
C) HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
D) HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.

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