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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.

A) Installed base
B) Registered product
C) Customer
D) Contract

2. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To restore system default settings
B) To create business users
C) To scope the system
D) To assign accounts to business users

3. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Usage restrictions
B) Covered objects
C) Billing milestones
D) Entitled parts
E) Call-off quantity

4. What is the difference between a business user and employee? Note: There are 2 correct answers to this question.

A) Employee need to be assigned directly to the organizational structure; business users must not
B) Business users can be assigned access right and business roles: employees cannot
C) Employee can be assigned access rights and business roles; business user cannot
D) Business users can be created using the data migration template: employee cannot

5. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A) Create a code list restriction for standard and extension fields
B) Create an extension field and define its properties
C) Assign a page layout to achieve dynamic user interfaces.
D) Enter default extension field values based on business logic

Solutions: