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Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.
Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
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Who Should Take the Microsoft MB-910 Exam
Individuals who are considering a career in IT should take this exam. Those who have already entered the IT field may be required to have this certification. Potential employers may also require that an individual has passed the MB-910 exam to be considered for a position within the company and many other organizations. Individuals may apply their knowledge in many ways after passing this exam. They may use the tools to create sophisticated mobile applications or programs. Others may learn how to program services on Azure.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Data management and reporting basics - Overview of Copilot in customer engagement - Integration with Microsoft Power Platform - Security and access control |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Email marketing and customer journeys - Event management features - Lead generation and qualification - Integration with Copilot - Capabilities and use cases - Marketing forms, pages, and segments |
| Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Inventory and asset management - Mobile app and offline functionality - Core features and scheduling capabilities |
| Describe Dynamics 365 Sales | 20-25% | - Product catalog, price lists, and unit groups - Sales accelerators and forecasting - Quote, order, and invoice lifecycle - Lead and opportunity management processes - Core capabilities and business scenarios - Business process flows |
| Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - Unified service desk and channels - SLA and routing rules - Case management lifecycle - Key components and use cases |
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