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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?

A) The organization should separate development and operations teams completely
B) The organization should stop using automation tools
C) The organization has focused on speed without balancing other HVIT objectives
D) The organization should continue, because velocity always increases value

2. An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

A) Ensure the plan is tested
B) Ensure the physical security of the sites
C) Ensure the availability of data
D) Ensure the plan is clear and concise

3. An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?

A) Relationship management
B) Service continuity management
C) Service design
D) Business analysis

4. The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?

A) Provide and encourage the use of self-service
B) Collect service experience data to justify improvements
C) Dedicate a service desk agent to providing live-chat support
D) Create an inbox to receive and automatically log emails

5. Which concept would MOST help to ensure that information needed to identify problems is available?

A) Safety culture
B) Valuable investments
C) Design thinking
D) Agile

Solutions: