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ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which of the following statements about standard changes are CORRECT?
1.The approach is pre-authorized
2.The risk is usually low and well understood
3.Details of the change will be recorded
4.Some standard changes will be triggered by the request fulfilment process
A) All of the above
B) 2 and 3 only
C) 1 only
D) 1, 2 and 4 only
2. What type of record should you raise when a problem diagnosis is complete and a workaround is available?
A) An incident
B) A change
C) A known error
D) A service object
3. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
A) Change management
B) Service level management
C) Incident management
D) Service asset and configuration management
4. Which role is responsible for carrying out the activities of a process?
A) Process practitioner
B) Service manager
C) Change manager
D) Process owner
5. Who is responsible for defining metrics for change management?
A) The change advisory board (CAB)
B) The change management process owner
C) The service owner
D) The continual service improvement manager
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |








