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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which System Management business challenges are solved by implementing HP's BSM solution? (Select two.)

A) lowering costs around improved team efficiency
B) improving operations through greater system visibility
C) tracking quality errors in application testing
D) reducing data center power consumption
E) saving time and money via an automated time tracking application

2. Which key differentiator supports a capability of the BSM Network Management solution?

A) provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
B) provides a single pane of visibility for complex, virtualized, and cloud environments
C) provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
D) supports Heads-up Display (HUD) for multi-monitoring technology

3. How does HP address customer business challenges through BSM Solutions? (Select three.)

A) HP achieves operational excellence by obtaining complete visibility into dynamic environments.
B) HP aligns the business objectives in parallel with the IT organizational hierarchy.
C) HP achieves operational excellence by managing dynamic business services.
D) HP reduces duplication of effort to optimize labor and cost for IT operations.
E) HP improves Service Level agreements through aggregate time resolution.
F) HP maintains a fourth quadrant rating above our competition from Gartner Group.

4. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) service desk management
B) maintaining and monitoring the quality of services
C) incident ticket management
D) performance test management

5. Which discovery question would you ask to an IT executive to uncover a potential Application Performance Management pain point?

A) Do you have the ability to integrate fault, availability, performance, and configuration management?
B) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
C) Have you experienced customer satisfaction issues for accessing your applications?
D) How often do you update application revisions across your network?

Solutions: