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HP HP2-H29 Exam Syllabus Topics:

HP Selling HP Retail Point of Sale Solutions - Sample Questions:

1. How many years does the standard warranty period last for HP retail peripherals, such as HP Pole Displays?

A) 10
B) 3
C) 1
D) 5

2. What value consideration does HP POS hardware offer over PCs?

A) Appropriate number and type of ports to reduce cable clutter
B) Precise graphics capabilities to display exact colors and sharp lines
C) Portability to operate anywhere in the store
D) Wireless connectivity to enable public wifi hotspots

3. Which key global technology trend is driving retail?

A) the need to compete with online vendors
B) global compliance to green initiatives
C) the use of standard PCs in place of POS solutions
D) cross channel, mobile, customer intimacy, data analytics and cloud

4. What should you do first to address objections from a customer?

A) Ask clarifying questions.
B) Ignore the objection.
C) Agree with the objection and move on.
D) Try an aggressive close.

5. What is a way for retailers to use HP retail solutions to create a more personalized shopping experience?

A) Integrate retail solutions with the customer's IT and printing solutions for a full end-to-end business solution.
B) Provide attractive and functional merchandising solutions for a more modern shopping experience.
C) Attract and engage consumers with touch-enabled digital signage.
D) Provide interactive websites, smartphone apps, and social apps to give the customer easy access to information.

Solutions: