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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. A customer wants additional memory installed on a computer. Where can you find the appropriate part number for supported memory on this computer? (Select two.)

A) Product Troubleshooting Guide
B) Maintenance and Service Guide
C) Channel Service Network (CSN)
D) Product User Guide
E) ProductQuickSpecs

2. HOTSPOT
Click the part of the graphic that identifies the Mobile PCI eXpress Module (MXM) card.

3. A customer calls HP support saying his account is locked out, and the HP Credential Manager will not unlock his account. What should be the first thing you ask the customer about his user account?

A) Is the computera member ofthecorrectdomain?
B) Is it anadministrator account?
C) Is it the only account on the computer?
D) Is heusingthe correctuser name?

4. What is the difference between a frontside bus (FSB) and Intel QuickPath?

A) QuickPath is a peripheral data bus; FSB is a CPU data bus.
B) QuickPath is a graphics controller bus; FSB is a CPU data bus.
C) QuickPath provides faster CPU data transfer speeds than the FSB.
D) QuickPath connects the memory controller to the I/O controller; FSB connects the CPU to the chipset.

5. Which type of connector is shown in the exhibit?