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HP LaserJet Solutions Sample Questions:

1. Which connectors are associated with HP printers? (Select two.)

A) SCSI 2
B) BNC
C) Jetlink
D) Foreign Interface Harness (FIH)

2. What is a function of the beam detect mirror?

A) scans the beam from left to right
B) checks the intensity of the laser beam
C) senses the functionality of the laser diode
D) reflects the laser beam to the drum

3. Which statement is true about an error condition of 80.X that is displayed in the control panel?

A) This is a fuser error. Power the printer off and reseat the fuser to see if this corrects the problem.
B) This is a general error indicating that preventative maintenance is required to maintain proper printer functionality.
C) This is an I/O error. Check for a loose I/O cable.
D) This is a main motor failure indicating that the motor or DC power supply may need to be replaced.

4. Which feature/menu provides access to downloading firmware and resets?

A) Device maintenance
B) Service
C) Administration
D) Pre-boot

5. Certpaper.com has a Color LaserJet 1500 printer with no tool box installed on the PC. The printer has stopped working and the 'Go', 'Ready' and 'Attention' lights are on steady. What would you do to identify the cause?

A) Have the customer press and hold the 'Go' and 'Job Cancel' buttons to check the secondary error code.
B) Inform the customer that they will not be able to check the issue and help them schedule a tech to come and isolate the issue.
C) Have the customer installs the drivers and check their status.
D) Have the customer installs the Toolbox to check the error.

Solutions: