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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which protocol is used for transporting Digitized Audio?

A) RTP
B) UDP
C) TCP
D) SIP

2. Which statement is true regarding chat rooms in Genesys Cloud?

A) There is a maximum of 50 users to a room.
B) Administrators assign people to rooms.
C) Notifications can be turned off per room.
D) You must have the room_user permission to use rooms.

3. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to a network segment that has outbound access to the public Internet.
B) It should be connected to the same network segment that the Bridge server is on.
C) It should be connected to a different network segment that has access to your company intranet.

4. How many types of groups are there by default?

A) 2
B) 4
C) 3
D) 5

5. How many types of Genesys Cloud Contact Center Licenses are available?

A) 2
B) 4
C) 3
D) 5

Solutions: