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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers

A) Channel Account
B) Commerce Portal
C) Customer Community Plus
D) External Apps

2. Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers

A) Extend automated quoting capabilities to partners
B) Use partner tiering in channel sales hierarchy
C) Enable partner lead routing
D) Automate partner entitlement assignment in Channel Sales teams

3. AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?

A) CMS - Single
B) Grid component with CMS Collections
C) CMS Connect (JSON)
D) Grid component with list.views

4. Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers

A) Content Delivery Network
B) Document Library Model (DLM)
C) Guest user and public access settings
D) Public Site Connect

5. Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system.
Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?

A) Customer Identity
B) Partner Community
C) Customer Community Plus
D) Customer Community

Solutions: