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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Where do you find the declaration of global data objects in an ABAP program? (Choose two)

A) At the beginning of a report program.
B) In the program's Top-Include.
C) At the beginning of any processing block.
D) Anywhere in the program.

2. What is Product Support Hierarchy in SAP environment used for? (Choose two)

A) It is a powerful instrument in organization and reporting within Product Support.
B) It is part of the Service Level Agreement.
C) It is a view on the Application Component Hierarchy.
D) In SAP, a product hierarchy is used for pricing.

3. Which of the following are events of a report program? (Choose two)

A) AT LINE-SELECTION
B) INITIALIZATION
C) PARAMETERS
D) AT TITLE-PAGE-OUTPUT

4. Which of the following terms would be considered hits, if you performed a Note Search on 'integra*'? (Choose two)

A) Integration
B) Integral
C) Integrity
D) Integer

5. What is the definition of Initial Response Time (IRT)?

A) Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.
B) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.
C) The amount of time that a customer message has been the responsibility of SAP.
D) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.

Solutions: