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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which response is BEST to provide to a family member requesting to be present during a resuscitation?

A) "I'm sorry, but we cannot have family present during patient resuscitation. This is to make sure you are not in the way of critical processes."
B) "You are welcome to stay. I will make sure someone is with you to explain what is happening and to support you."
C) "I'm sorry, but only clinical team members are allowed to be present to ensure there are no distractions in our efforts to save your loved one's life."
D) "You are welcome to stay to witness this event, but please stay to the side to ensure you are not in the way of our efforts."

2. What is the median for this group of numbers?
13, 18, 13, 14, 13, 16, 14, 21, 13

A) 15
B) 13
C) 14
D) 18

3. Which statement BEST reflects The Beryl Institute's definition of patient experience?

A) The efficiency of registration, billing, and discharge processes only
B) The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care
C) The clinical outcome achieved during treatment
D) The patient's satisfaction score after discharge

4. In which stage of the ADKAR change management model would recognition efforts MOST LIKELY take place?

A) Desire
B) Sustainment
C) Awareness
D) Ability

5. What is the BEST way to engage physicians in improving the patient experience?

A) Ensure they understand the goals of the institution.
B) Create a meaningful physician recognition program.
C) Review all the negative comments that they receive.
D) Explain to the physicians about value in health care.

Solutions: