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IBM Information Management Front End Tools and Processes Sample Questions:

1. Which User ID is required to access CCWIN?

A) Windows Log-in ID
B) RETAIN User ID
C) IBM Intranet User ID
D) Lotus Notes User ID

2. What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

A) Customer will receive less Service for FastPath PMRs.
B) Customer will not be contacted in national language for FastPath PMRs.
C) FastPath PMRs will be quickly transferred to BackEnd.
D) FastPath PMRs will not be worked on by the FrontEnd.

3. A FrontEnd engineer has provided the customer with an APAR fix for their problem.
What Service Given Code should be assigned before closing this call?

A) 19
B) 89
C) 59
D) 69

4. Which actions can customers perform using the Electronic Service Request tool?

A) open, requeue and close their PMRs
B) open, update or search for their PMRs
C) open and close their PMRs
D) open and escalate their PMRs

Solutions: