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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following phrases can convert into a KPI the statement: "Customers evaluated the service quality as being high"?

A) Achieve high service quality
B) Service quality rating
C) Quality services
D) Service quality project

2. Which of the following statements is considered one of the most important fields used for KPI documentation from the perspective of importance to pursue performance results analysis?

A) Cost of data gathering
B) Benchmarking data
C) Purpose
D) Target

3. Which KPI measures the achievement of the following objective: "Contribute to organizational productivity"?

A) Processes (#)
B) Budget variance (%)
C) Internal customer satisfaction index (%)
D) Team man-hours per service requests processed (#)

4. Which of the statements represents an objective?

A) Nurture a learning environment that fosters creativity and innovation
B) Active running projects
C) Feedback system implementation
D) Quality assurance

5. Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?

A) To monitor the advances made in maturing process management as a capability
B) To evaluate processes
C) To monitor process implementation
D) To measure processes

Solutions: