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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?

A) Run a report on the Platform Debug Logs.
B) Query the Agent log data using the Metadata API.
C) Run Agent Analytics.

2. Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?

A) Create a field set for all the fields to be grounded.
B) Configure page layout of the master record type.
C) Enable and configure dynamic form for the object.

3. Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting. Which business requirement would lead An Agentforce to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

A) UC wants to change the frequency penalty of the model.
B) UC wants a model fine-tuned using company data.
C) UC wants to fine-tune model temperature.

4. Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?

A) Summarize the Case with a standard Agent action.
B) Customize the standard Record Summary template for the Case object.
C) Create a custom Record Summary prompt template for the Case object.

5. Universal Containers (UC) wants to empower its marketing team with Al capabilities that help employees quickly find campaign data, generate creative content, and manage project tasks. The solution should also allow marketers to receive personalized support, surface relevant information, and complete work directly in Salesforce. Which Al solution should UC implement?

A) Employee Agent
B) Service Agent
C) Sales Coach Agent

Solutions: