Yes — the vendor's recommended training:

• Nortel Contact Center training materials (vendor/third-party legacy courses)

Training classes demand schedules; practice questions demand only spare minutes. After any course, the 920-164 questions from TorrentExam measure how much of it will survive exam day.

The Nortel NCSS-Contact Center Manager RIs6.0 I and M blueprint has 5 domains, led by Reporting and Monitoring, Troubleshooting and Maintenance, Call Flow Management. Think of the weightings as the vendor's hint about where points concentrate — plan your hours accordingly. The complete outline above lists every subtopic.

Registration happens through the vendor's official channels:

• General certification preparation / exam providers

The exam is delivered Computer-based exam (delivery varies by testing provider; often online or proctored testing centers) — choose the arrangement that works for you when you book.

Passing the 920-164 exam earns you the NCSS Contact Center Manager RIs 6.0 I and M certification at the Professional level — Nortel's official verification of your skills. It's considered important because it's genuinely difficult, which is exactly why it carries weight with employers.

Delivery is instant: successful payment triggers an automatic email with your product, arriving in about a minute — install on unlimited computers, and if 2 hours pass with nothing, our 24/7/365 customer service will fix it fast. The guarantee: take the corresponding 920-164 exam within 60 days of purchase, and if you fail, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a 100% refund processed within 7 days. Exclusions: exams within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. Prefer a swap? Take two equal-value exam products free, updates intact.

Basic knowledge of Nortel Contact Center / ACD systems recommended; prior telecom or call center experience helpful but not strictly required. Before paying any registration fee, verify the current criteria on the official exam page — since vendors do revise their rules.

Yes — the free demo gives you several real questions and answers from the set, so you can see whether it interests you and helps you before spending anything. Once you buy, updates are free for 365 days — new versions are mailed to you automatically — and an expired update period renews at 50% off.