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Cisco 820-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Define Architecture Concepts | - Use of reference models - Difference between current and future state business capabilities |
| Topic 2: Capture Requirements | - Establish credibility and stakeholder analysis - Conduct discovery meetings and document findings |
| Topic 3: Refine Business Needs & Perform Business Transformation Analysis | - Identify business scenarios and pain points - Perform gap and value chain analyses |
| Topic 4: Prepare for Requirements Gathering | - Capture insight from existing relationships - Identify expectations and knowledge gaps - Review customer records and published information |
| Topic 5: Create Business Case | - Identify costs, risks and benefits - Executive summary creation |
| Topic 6: Create Business Design and Deliver Solution Recommendations | - Map solutions to capabilities - Draft recommendations and present to stakeholders |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
1. What relieves a customer's pain points and directly enables business results?
A) Analysis of a customer's value chain
B) An IT solution aligned to customer needs
C) Industry best practice Business Model Canvas
D) Cisco Validated Designs
2. What is the benefit of turning a pain point into an opportunity?
A) Uses technology to raise efficiency
B) Raises IT spending and leads to higher return on investment
C) Allows the customer to overcome a perceived issue with upside potential
D) Reduces IT costs to the business
3. Who are recommended as good sources to provide requirements in a customer engagement?
A) 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season
B) Consultants who did projects for the customer organization 3 years ago
C) Subject experts from the company's strategy organization
D) Individuals who have purchased services from the customer
4. Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?
A) Customer's communications plan for the rollout of a new application
B) An account coverage plan for your team's territory
C) Business Model Canvas
D) A win/loss review from a proposal delivered to the customer 12 months ago
5. Which reason would be appropriate to disqualify a solution from being included in your recommendations?
A) The features for a new release of the solution's main product are not yet finalized
B) The solution's core product will be discontinued before the customer's purchasing timeframe
C) The cost and benefits can only be estimated within a 20% range of accuracy
D) The solution includes new products which the customer previously did not have interest in purchasing
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |








