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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=CustomerID=UClD=ContactID
B) WorkReque$tID=ContextStoreID and ContactlD=UClD
C) WorkRequestID=ContextStoreID-UCID=ContactID
D) WorkRequestID=RouteRequestID=ContactID

2. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a resource request to CS with chat attributes for a suitable agent.
B) ED sends a resource request to WA with chat attributes for a suitable agent.
C) ED sends a resource request to WA and invites the agent to a chat room.
D) ED sends a "create new contact" request to OCP snap-in.
E) ED workflow requests chat attributes for the Context Id from C Store.

3. Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A) OCP Social Provider
B) OCP Chat Provider
C) OCP Email Provider
D) OCP SMS Provider

4. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Check if you get a PING response from Avaya Control Manager Server from Web Server.
B) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
C) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
D) Verify If you can launch the Omnichannel Administration Utility successfully.

5. Consider the log message:
2018-01-31 08:51:07,795 [pool-241-thread-1] SMSVendorSnapin INFO
-SMSVendorSnapin-3.4.0.0.80601 - Response is ("accounts":
[("messageService":"SMS","name":"smsdemo","url":"www.pass4test.com","apiId":"1","apiPasswo rd":"","extral":"","extra2":"","capabilities":[("type":"TEXT","maximumLength":160)],"identities":[("i dentifier":"01715123456")])]) Which component and log file contains log messages of this kind?

A) SMSVendotSnapin Service Log file
B) CustomerControllerService PU Logs file
C) MessagingSetvice Service Log file
D) ORCRestService PU Log file

Solutions: