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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. While waiting to activate an Avaya Contact Recording license, some tests are run with the five-day license.
Once the full license is obtained, what is the path to update the Avaya Contact Recording to the full license?

A) System > Manage Users > Change License
B) General Setup > Recorder > Key management Server
C) System > License > Change License
D) General Setup > Recorder > License

2. What are two types of reports which can be generated using Enterprise Reporting? (Choose two)

A) Graphical Reports
B) Trending Reports
C) Calibration Reports
D) Real Time Reports
E) Call by Call Reports

3. A customer's Avaya Contact Recorder has been in production for the last 5 years. Recently you have noticed that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?

A) Go to General Setup - - > Recorder and Change "Allow Full Database Vacuum on Startup if required"
B) Identify the customer retention requirement, Login to the PostgresSQL, and delete the old call details manually.
C) Identify the customer retention requirement, and delete the old call recording from the call partition.
D) Identify the customer retention requirement, and Go to General Setup - - > Recorder and change the "Retain call details for (months)" setting in the Avaya Contact Recorder webpage.

4. Which role provides user access to edit the General Setup > Contact Interface Page, in the Avaya Contact Recorder client?

A) May replay
B) May authorize logins
C) Restricted Admin
D) System Admin

5. Which reports provides a summary of the current configuration of the Avaya Quality Monitoring system?

A) Additional -> Custom Events -> System Administration Report
B) Additional -> Custom Events -> Activity Report
C) Configuration Report - > System Report -> System Configuration Report
D) Configuration Report - > System Report -> Block Monitor Report

Solutions: