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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?

A) ICR Monitor
B) ICR Manager
C) Call Center
D) Standard Report

2. Which completion code is updated when any contact gets restricted due to Do Not Call (DNC)?

A) DNC
B) Restricted DNC
C) Restricted
D) DNCREQ

3. Which statement about Auxiliary Experience Portal Manager (EPM) is true?

A) Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
B) Auxiliary I PM ran be installed on a single server AAEP system.
C) Auxiliary EPM can be Installed co-resident with MPP server.
D) More than one Auxiliary EPM server can be added per AAEP 6.0 system.

4. A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

A) The Experience Portal DVD
B) http://www.oracle.com
C) The Oracle JDBC driver is installed automatically
D) http://support.avaya.com

5. A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A) $POM_HOME/logs/PIM_CmpMgr.log* log files
B) $POM_HOME/logs/PlM_CmpDir.log* log files
C) $POM_HOME/logs/PIM_Web.log log files
D) $POM_HOME/logs/CmpMgrService.out* log files

Solutions: