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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

Question 1

Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)

A. Users need to record their names.
B. Configure Dial By Name action off Auto Attendant.
C. Embedded Voicemail code is set.
D. Add names to the system directory.

Question 2

Which hunt group supports Forward Hunt Group Calls?

A. Longest Waiting
B. Collective Call Waiting
C. Collective
D. Sequential

Question 3

A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A. ACD to distributed Hunt Groups and one-X Portal Call Accounting
B. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
C. ACD via VM Pro Campaign Manager and a campaign database
D. ICR with account codes and CDR-enabled for billing.

Question 4

The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A. http://192.168.42.100:8888
B. http://192.168.42.100/CCRWebClint
C. http://192.168.42.100:8080/inyama/inyama.html
D. http://localhost/CCRWebAgent
E. https://localhost/CCRWebAgent

Question 5

A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A. Duplicate the issue and obtain traces.
B. Research possible causes and implement a solution
C. Test and document the results of the implemented solution.
D. Upgrade or downgrade the IP Office core software to fix the issue.
E. Replace hardware outside warranty.

Solutions: