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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A) Caller segmentation
B) Workforce Optimization
C) Inbound and Outbound
D) Real-time monitoring
E) Recording and storage

2. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A) The business lacks technical knowledge
B) IT is the buyer or strong influencer
C) The business believes that contact center capabilities are essential
D) The business applies technology to address a business problem
E) The CEO/Owner is most likely the buyer

3. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOP) through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

A) No, because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.
B) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).

4. Which are four characteristics of the typical business with 10 to 1.000 employees /5 to 100 agents? {Select four.)

A) The business lacks technical knowledge
B) The business considers the Contact Center important
C) IT is the buyer or strong influencer
D) The business believes that contact center capabilities are essential
E) The CEO/Owner is most likely the buyer
F) The business values simplicity

5. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
B) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
C) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
D) Can host both outbound campaigns and communication, as well asself-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.

Solutions: