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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Actions and Treatments | 15% | - Define and manage customer actions - Outbound action configuration - Web offer presentation |
| Topic 2: Decision Strategies | 25% | - Design and build decision strategies - Implement eligibility rules - Simulate and test strategies - Use predictive models |
| Topic 3: Contact Policy and Volume Constraints | 13% | - Outbound volume limiting - Prevent action overexposure - Tracking periods for policies |
| Topic 4: Channels | 10% | - Email offer delivery - Real-time containers - Third-party integration |
| Topic 5: Engagement Policies | 13% | - Create engagement strategies - Define engagement policies |
| Topic 6: Next-Best-Action Concepts | 8% | - Define starting population - Contact center value optimization - Always-on outbound fundamentals - One-to-one customer engagement |
| Topic 7: AI and Arbitration | 8% | - AI-based prioritization - Business rule prioritization - Action arbitration logic |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?
- A. Update the Send shape with Finalization.
- B. Bypass action flow processing.
- C. Add a new Send shape in all the action flows.
- D. Set up a secondary schedule.
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
- A. Information from the "Set Property" component is copied over to the "Filter" component.
- B. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
- C. A property from the "Set Property" component is referenced by the "Filter" component.
- D. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
- A. Customer segment
- B. Prioritization formula
- C. Audience
- D. Applicability rules
DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?
- A. Customer contact limits
- B. Suppression rules
- C. Volume constraints
- D. Applicability rules
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