PeopleCert ITIL Foundation Exam
PeopleCert ITIL Foundation Exam is the entry-level certification providing general awareness of the key elements, terminology, and concepts of ITIL. This exam is suitable for individuals who require a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an Organization. The certification also applies to IT Professionals who work within an Organization that has adopted ITIL and so need to be aware of and contribute to overall service improvement programmer.
The ITILFND exam as the inception of the ITIL promotes candidates as they look at ITSM through an operation targeting how to create, deliver, in addition to continually improve products as well as services that are technologically enabled. Some things that this test for the ITIL 4 Foundation certificate enables include areas like ITIL guiding principles, four dimensions related to Service Management, and a holistic method that facilitates co-creating value with customers and others involved in forming services and products.
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PeopleCert ITIL Foundation Exam Reference
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EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key ITIL Practices | 33% | - General management practices
|
| Topic 2: Four Dimensions of Service Management | 17% | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
| Topic 3: ITIL Service Value System | 20% | - Overview and purpose - Governance - Service value chain - Continual improvement |
| Topic 4: ITIL Guiding Principles | 15% | - Optimize and automate - Keep it simple and practical - Progress iteratively with feedback - Think and work holistically - Start where you are - Focus on value - Collaborate and promote visibility |
| Topic 5: Key Concepts of Service Management | 15% | - Value, outcomes, costs and risks - Service relationships, service offerings and products - Stakeholders and value co-creation |








