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How to organize for the ICDL ISEB-ITILV3 Exam:
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What is the Passing Score, Duration & Question for the ISEB-ITILV3 Exam:
Passing Score, Duration & Question for the ICDL ISEB-ITILV3 Exam is given below:
- Languages: English
- No. of questions: 50
- Passing score: 70%
- Format: Multiple-choice
- Duration: 120 minutes
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ICDL ISEB-ITILV3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Design - Service Strategy - Service Operation - Service Transition |
| Key Principles and Models | 15% | - Service portfolio - Deming Cycle and CSI model - Governance and risk management |
| Generic Concepts and Definitions | 10% | - Service assets and configurations - Key terms and terminology |
| Competence and Training | 5% | - Training and certification path - Skills and competencies |
| Selected Functions and Roles | 10% | - Technical Management - Application Management - Service Desk - Key roles: Process Owner, Service Owner |
| Selected Processes | 20% | - Availability Management - Change Management - Service Level Management - Incident Management - Problem Management |
| Service Management as a Practice | 15% | - Concepts of service and service management - Stakeholders and service provider models - Business value of IT service management |
| Technology and Architecture | 5% | - Architecture considerations - Supporting technologies |
