Course Objectives
The candidate who takes this course becomes eligible to meet the following objectives.
- Install and configure a CCE VXML Solution
- Define how to support CCE and install CCE Outbound Option
- Use the UCCE tools to complete UCCE system installation
- Discuss configuration and installation steps used to support agent functionality in a UCCE deployment
- Identify the components and operations of the Unified CCE solution
Once you are done with this course, you can easily ace the Cisco 500-440 exam. Furthermore, you can get a good score on the test if you understand all the topics covered in it. So, these concepts are thoroughly explained in this instructor-led training program as they will be taught by the Cisco experts. You can enroll in the course and be ready to learn about everything you should know for passing exam 500-440 issued by Cisco.
Who Is Cisco 500-440 Certification Exam Intended For?
As noted above, this exam is designed for all applicants who want to polish and demonstrate their skills in designing Unified Contact Center Enterprise solutions including network to desktop computer telephony integration, intelligent call routing along multichannel contact management to contact the center agents utilizing the IP address. The candidate will also get a chance to test their knowledge about the functionality and features of the Cisco Unified CCE solutions and to become a highly-skilled specialist to provide various operations and perform effectively within a short period of time.
Available for abundant exercises
The number of questions of the 500-440 preparation questions you have done has a great influence on your passing rate. As for our study materials, we have prepared abundant exercises for you to do. You can take part in the real 500-440 exam after you have memorized all questions and answers accurately. Also, we just pick out the most important knowledge to learn. Through large numbers of practices, you will soon master the core knowledge of the 500-440 exam. It is important to review the questions you always choose mistakenly. You should concentrate on finishing all exercises once you are determined to pass the 500-440 exam.
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Professional guidance
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Cisco 500-440 Exam Certification Details:
| Exam Name | Designing Cisco Unified Contact Center Enterprise |
| Duration | 75 minutes |
| Exam Price | $300 USD |
| Recommended Training | Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 |
| Exam Code | 500-440 UCCED |
| Exam Registration | PEARSON VUE |
| Number of Questions | 65-75 |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Sample Questions | Cisco 500-440 Sample Questions |
Cisco 500-440 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network Design Considerations | 20% | - Security and firewall topology - Latency, jitter, and packet loss thresholds - Bandwidth and QoS requirements |
| Virtualization Environment | 8% | - VMware requirements and guidelines - Resource allocation and best practices - Supported virtualization platforms |
| Design Considerations for Cisco Unified Communications Manager | 15% | - Integration with Unified CCE - Trunking and dial plan design - Media resource planning |
| Sizing and Scalability | 12% | - Growth and scalability planning - Component capacity planning - Agent and call volume sizing |
| Design Considerations for Unified ICM, Finesse, CVP, and Intelligence Center | 25% | - Cisco Unified CVP and IVR design - Unified ICM design and routing logic - Unified Intelligence Center reporting design - Cisco Finesse desktop design |
| Describe Features and Functionality of Cisco Unified CCE Solution | 20% | - Core components and functionality - Architecture and deployment models - High availability and redundancy |








